a& Capital Legal Information

Complaints Policy:

Ownership and maintenance of this site fall under the purview of A and Capital Ltd ., showcasing our commitment to providing premier financial services and support. A and Capital Ltd Authorized and regulated by the Comoros Mwali International Service Authority (M.I.S.A.) on the Autonomous Island of Mwali (Mohéli), within the Union of Comoros, East Africa, A and Capital Ltd proudly holds the Firm Registered Number: HT00224005 and operates under the License Number: BFX2024010. This accreditation underscores our adherence to stringent regulatory standards and our dedication to operational excellence.

Our financial product suite includes over-the-counter margined derivative contracts, notably contracts for difference and spot foreign exchange. These products, while offering significant potential for profit, also carry a high risk of rapid financial loss due to leverage. We strongly recommend that clients fully understand these products, evaluate their risk tolerance, and possibly seek professional investment advice before engaging in any transactions.

Introduction to Complaint Handling In compliance M.I.S.A licensing requirements, A&Capital has developed and documented a comprehensive procedure for the effective management and resolution of complaints from clients, whether current, former, or prospective. This procedure ensures that all staff members adhere strictly to our protocol for addressing client grievances. Defining a Complaint A complaint is identified as any expression of dissatisfaction, conveyed either verbally or in writing, by or on behalf of a client regarding our financial service provision or failure thereof. This dissatisfaction may relate to potential or actual financial loss, distress, or inconvenience. Our procedure accommodates a variety of complaint formats, including: Written grievances from clients or their representatives; Verbal complaints that cannot be resolved immediately; Any communication perceived as a complaint. It is of utmost importance that any uncertainty regarding the classification of a complaint be referred immediately to our Compliance Officer.

Examples of Complaints Complaints may arise from a wide array of issues, including but not limited to: Violations of investment limits; Contractual breaches; Discrepancies in transaction costs or fee calculations; Delays or errors in settlements; Reporting inaccuracies; Continuous underperformance; Administrative lapses; Inconsistencies between marketing materials and actual products. Complaint Resolution Protocol Our commitment to resolving complaints efficiently involves: Attempting immediate resolution within five business days; Escalating unresolved issues to our Compliance department for unbiased review; Striving to resolve complaints fully within eight weeks, keeping the complainant informed throughout; Ensuring that the Compliance Officer conducts a thorough investigation and oversees the resolution process; Maintaining comprehensive records of all complaints and their resolutions.

Managing Conflicts of Interest It is crucial that employees tasked with handling complaints have no prior involvement in the disputed services, ensuring an unbiased and fair resolution process. Referral of Complaints In instances where A&Capital is not the appropriate entity to address a complaint, we will inform the complainant in writing about the referral to another legal entity, including all relevant details.

A&Capital assumes responsibility for ensuring the resolution of complaints referred to other entities if they remain unresolved in a timely manner.

Contact Information for Complaints For any concerns or complaints, please reach out to us via email at complaint@aandcapital.com

We provide you with the highest level of service and support, ensuring that your experience with A&Capital meets your expectations for professionalism and transparency.